That's quite interesting. And helpful. I wonder, is there a polite way for me to find out that this is what's going on or should I just assume there's no more information to be learned and exit the conversation (which is what I have been doing)?
That's quite interesting. And helpful. I wonder, is there a polite way for me to find out that this is what's going on or should I just assume there's no more information to be learned and exit the conversation (which is what I have been doing)?
There's not much to do. Maybe you can repeat back all the information you have and ask if they have any more details than that. It's easy to assume the customer knows more that they actually do.
That's quite interesting. And helpful. I wonder, is there a polite way for me to find out that this is what's going on or should I just assume there's no more information to be learned and exit the conversation (which is what I have been doing)?
There's not much to do. Maybe you can repeat back all the information you have and ask if they have any more details than that. It's easy to assume the customer knows more that they actually do.